We are seeing increasing numbers of customers who have memory problems. Often we can help, but there can be limitations.

We use an approach that takes into consideration the skills needed to operate a stairlift safely, some lifts being easier to use than others. We take into consideration the individual’s current, and potential support needs and discuss our recommendations with the people who are important to the customer. No two situations are the same and so the results of this process can be different in each case. We are often able to assist families by using this approach, but we will decline to offer our services where there are clearly identified risks that cannot be satisfactorily managed. In the rare occasions where this is the case we will state this clearly with the rationale behind the decision.